All Products on the KaryKase website hold a standard 6 month Limited Manufacturer warranty unless otherwise stated. The manufacturer warrants each product to be free from defects in workmanship and materials, under normal residential use and conditions, for a period of 6 months from the original invoice date unless otherwise stated on the specific product page.
This Warranty does not cover:
- damage due to misuse (eg. tampering; alterations; transportation of unusual items)
- damage arising from negligence, incorrect use or abuse of the product;
- accidental damage;
- damage due to abrasion;
- damage due to exposure to extreme temperatures, solvents, acids or water;
- deterioration due to normal wear and tear;
- transport damage (eg. destructive damage by airline and/or other carriers).
- damages caused due to God and force majeure acts
Should we find that your product has manufacturer defects and is covered by this Warranty, we will, at our discretion:
- repair the product; or
- replace defective products; or
- provide you with a comparable product.
If the warranty applies, Repair or exchange of a product will be done in accordance with the warranty terms and conditions offered by the brand or manufacturer. You will be notified as to whether the product will be repaired or replaced (with the original product or a comparable product). Shipping of the product to and from the manufacturer or distributor will be at the cost of the customer.
The Warranty is limited to the purchase price of the product and does not cover consequential damages or losses, which are expressly disclaimed and excluded from the scope of this Warranty.
To the extent permitted by applicable law, any implied warranties (other than those applicable under the Consumer Protection Act, 2008) are excluded. This warranty is not intended to exclude any rights available to consumers under the Consumer Protection Act, 2008 or any other statutory laws (if and when applicable), including the 3 month implied warranty on any products repaired by us.
We recommend that you inspect your bags, accessory packs, suitcase(s) after they have been handled by anyone other than you (especially after travelling). In the event of damage, immediately lodge a claim with the carrier or transit company.
Repairs of products outside of warranty is at the customers cost. If you need a bag or suitcase with damage not covered by the warranty to be repaired we will inform you if the manufacturer or distributor is able to repair. If repairs are possible we will invoice you for the repair and then you may send the product to us at your cost. Once repairs are done you may then collect the product at your cost.
Feel free to contact our customer service agents via email or phone should you require further explanation with regards to the warranty of a particular product.