International OrdersOrders are shipped from Pretoria, South Africa. When you place an order, our team will communicate the expected delivery time depending on your location. Orders can take up to 2 weeks to deliver (or longer in some cases), depending on your location and chosen shipping method. Please email firstname.lastname@example.org if you have any questions on international shipping.
Your shopping experience is important to us. Please take a moment to read our returns policy. You are strongly encouraged to read the entire policy. It will only take a few minutes.
Our returns policy is designed to ensure that you have the best shopping experience possible! Any item purchased from KaryKase can be returned for an exchange or full refund. You can return any defective purchases to us within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
Returns will be collected at no cost to you!
To be eligible for a return, your item must be unused, still have all tags (authentic labels, use instructions, guarantee leaflets and other hangtags and wrappings) and in the same condition that you received it. Please retain the original packaging as well.
We, unfortunately, do not allow returns for Gift cards.
If the item you are returning was a gift, then the details and confirmation from the original purchaser are required.
Please do not send your purchase back to the manufacturer – we will deal with manufacturers on your behalf as part of our service to you.
Please note that any item not in its original condition is damaged or missing parts for reasons not due to our error will not be eligible for return. Also, note that any item that is returned more than 30 days after delivery will also not qualify for a free return
Please note that large luggage bags will only qualify for a free return if the bags have a defect.
International orders will also be eligible for returns and refunds but the shipping costs will be the responsibility of the customer. We, unfortunately, cannot offer free returns to our international shoppers at the moment.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 21 working days from the day the item is received.
NB: We only refund for the price of the bag and do not refund the R80 shipping fee. The shipping fee will only be refunded if the product was sent to you in defective or damaged state.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Out Of Stock Items
If you unfortunately purchase a product on the website and it happens to be out of stock we will either refund you in full or offer you an alternative that is the same price as your purchase.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over R800, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
The product looks great, it is bought as a gift and i am sure the recipient will love it
I have not received the item yet .
Kindly remove the mat from the image as it is confusing. I almost ordered this thinking it is a set and only found out it is not from reading the review above.
Thank you for your feedback Maleh. We will update the product images.
On the day of receiving my purchase I immediately phoned your contact centre to report that the fabric of the cooler box is damaged and that I did not receive the picnic blanket that is advertised as included on the website when I bought the picnic basket + on the email confirmation of my order. The agent promised to het back to me and never did re the blanket and nobody responded to my 2 emails send. I will now forward this email again to mailto:email@example.com trusting that someone will urgently get back to me as this has been a very disappointing experience.
Hi Yvette Thank you for the review. As discussed via email - a replacement basket will be sent through. We are in discussions with the manufacturer of these baskets to ensure that quality standards are maintained. We have also updated our product descriptions to make it clear that the blanket is sold separately and we will be sending you a free blanket. We understand that replies were sent to your emails when you first contacted us but somehow were not delivered? Thanks again for shopping with us and for engaging us. Many thanks KaryKase Support